Welcome to AndaDollar. Please read these Terms of Service (“Terms”) carefully as they contain important information regarding your legal rights, remedies, and obligations. By accessing or using AndaDollar’s platform, website, or services, you agree to be bound by these Terms.
AndaDollar (“we”, “our”, or “us”) operates an e-commerce platform that connects customers with direct-from-manufacturer household products at wholesale prices. These Terms constitute a legally binding agreement between you and AndaDollar governing your access to and use of the platform.
By accessing or using our services, you confirm that you accept these Terms and agree to comply with them. If you do not agree with these Terms, you must not use our platform. We recommend that you print a copy of these Terms for future reference.
Our services include:
We reserve the right to change, suspend, or discontinue any aspect of our services at any time, including the availability of any features, database, or content.
To use our services, you must:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that provide inaccurate, false, or incomplete information.
4.1 Placing Orders: By placing an order, you make an offer to purchase products at the specified price, subject to these Terms. All orders are subject to acceptance and availability.
4.2 Minimum Order Value: A minimum order value of KES 2,500 applies to all purchases. This minimum helps us maintain our wholesale pricing model and efficient delivery operations.
4.3 Payment: We currently accept M-Pesa as our payment method. All goods must be paid for prior to delivery or order confirmation. Payment instructions will be provided during checkout.
4.4 Pricing and Availability: While we strive to ensure all prices and product information is accurate, errors may occasionally occur. We reserve the right to correct any errors and to change prices, specifications, or availability without prior notice.
4.5 Order Confirmation: Your order is confirmed only when you receive an order confirmation notification from us. We reserve the right to refuse or cancel any order for any reason, including product unavailability, errors in pricing or product information, or identification of fraud or unauthorized activity.
5.1 Delivery Areas: We currently deliver within Nairobi and surrounding areas, including Thika. Service areas may expand over time.
5.2 Delivery Hours: We deliver daily from 4 PM until late. All orders received before 2 PM will be delivered the same day. Orders placed after 2 PM will be delivered the next day.
5.3 Delivery Fees: A flat delivery fee of KES 230 applies to all orders, regardless of size or location within our service areas.
5.4 Delivery Timeframes: While we strive to deliver all orders placed before 2 PM on the same day, delivery times may vary based on order volume, weather conditions, traffic, and other factors outside our control.
5.5 Delivery Verification: You or your authorized representative must be present to receive, inspect, and acknowledge receipt of your order. By accepting delivery, you confirm that the products delivered match your order and are in good condition.
Our returns and refunds policy is addressed in detail in our separate Returns Policy. By accepting these Terms, you also agree to the terms of our Returns Policy.
When using our platform, you agree not to:
We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions, including terminating their account and reporting them to law enforcement authorities.
All content on our platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of AndaDollar or its content suppliers and is protected by Kenyan and international copyright, trademark, and other intellectual property laws.
You may not use, reproduce, distribute, modify, create derivative works of, publicly display, or exploit our content without our express written permission.
To the maximum extent permitted by law, AndaDollar and its officers, directors, employees, and agents will not be liable for:
In no event shall our total liability to you for all damages, losses, or causes of action exceed the amount you have paid to AndaDollar in the last six months, or KES 10,000, whichever is greater.
You agree to indemnify, defend, and hold harmless AndaDollar and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that arise from or relate to: (a) your use of our platform; (b) your violation of these Terms; (c) your violation of any rights of another; or (d) your conduct in connection with the platform.
We may, in our sole discretion, terminate or suspend your access to all or part of our platform for any reason, including, without limitation, your breach of these Terms.
Upon termination, your right to use the platform will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law principles.
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Nairobi Centre for International Arbitration, which rules are deemed to be incorporated by reference into this clause. The seat of arbitration shall be Nairobi, Kenya. The language of the arbitration shall be English.
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our platform and updating the “Last Updated” date. Your continued use of our platform following the posting of revised Terms means you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes.
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions of the Terms will continue in full force and effect.
If you have any questions about these Terms, please contact us at:
AndaDollar Ltd.
Email: legal@andadollar.com
+254 725 823 031
Address: Nairobi, Kenya
By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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